1. Introduction

At YO VENTURES PVT LTD, we are committed to safeguarding the privacy of our customers. This Privacy Policy outlines how we collect, use, and protect your data when you interact with us through our website, mobile application, retail outlets, and customer support. We aim to enhance your shopping experience while respecting your privacy.

2. Data We Collect

We may collect the following data to provide you with our services:

• Personal Information: Name, phone number, email address, and physical address.
• Automatic Information: IP address, device details, browsing data, and language settings.
• Interaction Data: Information from surveys, transaction history, customer service interactions, and visits to our website/app.

3. How We Collect Data

• Information You Give Us: We receive and store information that you provide directly, whether through our website, app, or at our physical locations. This includes details provided during purchases, account registration, survey responses, and other interactions. For further details, please refer to the section titled "Data Shared by You."
• Automatic Information We Collect: We use cookies, pixels, and similar technologies to collect data automatically whenever you interact with our website or app. This includes IP addresses, operating system details, and browsing history, allowing us to enhance your experience. See “Data Collected Automatically” for more information.
• E-mail Communications: We may track interactions with our emails (such as open and click-through rates) to make our communications more relevant. You can opt out of marketing emails by clicking “unsubscribe” in any promotional email.
• Information from Other Sources: We may receive information from third parties if you’ve consented to such sharing. This includes data from other YO VENTURES PVT LTD entities if you have a relationship with them and have permitted data sharing.

4. Data Shared by You

YO VENTURES PVT LTD collects data you provide when you interact with our products or services. This includes:

• Information provided when you register with us to receive products and services.
• Data collected from transaction history on our website, app, or retail locations.
• Survey responses or feedback shared during visits to our stores or website.
• Opting in to receive promotional offers or updates.
• Information from visits to our outlets, websites, or mobile app, or other sources based on your consent.

5. Data Collected Automatically

We collect data automatically to improve website functionality and navigation. This includes:

• IP Address and Device Information: Our web servers collect IP addresses, device types, operating systems, and other technical data to monitor site usage and enhance content. Aggregated data helps us analyze trends, improve user experiences, and ensure security.
• Cookies and Similar Technologies: We use cookies and pixels to personalize content, remember preferences, and improve overall website performance. For more information, please see the “Cookies” section below.

6. Our Use of Data

YO VENTURES PVT LTD may use your data for the following purposes:

• Fulfilling our obligations under any contract with you.
• Customizing and improving product offerings and communications with you.
• Enabling payment processing, billing, and invoicing.
• Allowing YO VENTURES PVT LTD entities, service providers, and partners to offer their services and communicate with you as per their privacy policies.
• Generating aggregated data for insights on customer behavior and trends, which we use to better understand preferences.
• Offering personalized services, recommendations, and loyalty program benefits.
• Operating and improving our website, app, and business functions.
• Providing privileges, benefits, and promotions based on your profile and preferences.
• Managing loyalty programs owned by YO VENTURES PVT LTD entities.
• Communicating with you to respond to requests, feedback, claims, or disputes, and enhancing customer support.
• Enforcing our website/app terms of use and maintaining data security.
• Detecting and preventing fraud, illegal activities, financial loss, and other legal or information security risks.
• Using anonymized data for broader analysis without identifying individuals.

Where required, we will seek your consent to use your personal information or act in accordance with applicable laws.

7. Data Choices and Access

You have control over your data with us. You may:

• Access, modify, or delete your data in your account settings.
• Opt out of marketing communications at any time.
• Control the collection of automatic information through browser settings or by adjusting cookie preferences on our website.

8. Security of Your Data

YO VENTURES PVT LTD prioritizes the protection of your data. We use end-to-end encryption, secure servers, and industry-standard security measures to prevent unauthorized access, disclosure, or misuse.

9. Contact Information for Privacy Concerns

For questions or concerns about our Privacy Policy, please contact us at our toll-free number, 1800-21212-0000, or email us at hello@yofruits.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. Any changes will be posted on this page, and significant updates will be communicated to you through appropriate channels.