Registration and Account

How do I register?

You can register by clicking the "Sign Up" link at the top right corner of the homepage. Fill in the information required, review the terms and conditions, and submit your registration details.

Are there any charges for registration?

No, registration on YO Fruits is completely free.

Do I need to register to shop on YO Fruits?

You can browse and add products to your cart without registering. However, only registered users can proceed to checkout and place orders. If you're not logged in during checkout, you’ll be prompted to log in.

Can I have multiple registrations?

Each email address and phone number can only be associated with one YO Fruits account.

Can I add multiple delivery addresses to my account?

Yes, multiple delivery addresses can be saved in your account. However, items in a single order can only be delivered to one address. If you wish to deliver products to multiple addresses, you need to place separate orders.

Can I have multiple accounts with the same mobile number and email?

No, each account requires a unique email address and phone number.

Can family members create separate accounts with a common delivery address?

Yes, up to three family members can share the same delivery address, provided each account has a unique email address and phone number.

Can I place orders for different cities with one account?

Yes, you can save addresses in multiple cities under one account and place orders accordingly.

Account Management

What is My Account?

"My Account" is the section accessible after logging in. Here, you can track active orders, view credit notes, check order history, and update your contact details.

How do I reset my password?

On the Login page, click "Forgot Password," and enter your registered email address. A reset link will be sent to your email. For further assistance, please contact our customer support team.

What are credit notes, and where can I find them?

Credit notes reflect the balance amount in your YO Fruits account, which you can use for future purchases. You can view your credit notes in the "My Account" section.

What is My Shopping List?

Your Shopping List is a compilation of items previously ordered from YO Fruits, enabling quicker future purchases.

Payment

What are the payment options on YO Fruits?

You can pay using the following methods:

a. Cash on Delivery (COD)

b. Credit and Debit Cards (VISA / Mastercard / RuPay)

c. UPI and digital wallets

Can I choose COD?

Yes, you may choose COD and pay the delivery executive at the time of delivery. For contactless payment, we suggest paying the exact amount or rounding up to the nearest hundred if possible.

Are there any additional charges or taxes?

No VAT is charged, but GST will be applied as per government regulations.

Is it safe to use my credit or debit card on YO Fruits?

Absolutely. YO Fruits follows RBI guidelines for secure transactions, requiring additional authentication for online payments.

What does Cash on Delivery mean?

With Cash on Delivery, you pay for your order when it’s delivered to your doorstep.

If I pay online, how are refunds handled for undelivered items?

For undelivered items, the balance will be refunded to your YO Fruits account as store credit, usable on future orders. If you prefer a bank transfer, please contact our support team.

Where do I enter the coupon code?

At checkout, select your delivery slot and payment method. You’ll see a box where you can enter your coupon code. The discount will be applied automatically.

Customer-Related FAQs

How do I contact customer service?

Our customer service team is available Monday through Saturday, from 10:00 AM to 7:00 PM. You can reach them at our toll-free number 1800-21212-0000 or via email at hello@YO Fruits.com.

What are the customer service hours?

Our customer service operates Monday to Saturday, between 10:00 AM and 7:00 PM.

How can I provide feedback on customer service quality?

Our team strives to ensure the best shopping experience for all customers. We welcome your feedback, both positive and negative. Please share your experience with us at customerservice@YO Fruits.com.

How do I raise a claim for any of the Guarantees (Delivery Guarantee, Quality Guarantee)?

If you experience issues with product price, quality, or delivery, please contact our customer support team with details of your order and the specific issue. We’ll work to resolve it promptly.

Will YO Fruits ever ask for sensitive information like bank account details, PIN numbers, or card information?

Our customer service team will never ask for sensitive details like bank account information, PIN numbers, or card details. If you receive any communication claiming to be from YO Fruits requesting such information, please do not share it.

Expectation of fair conduct in dealings with YO Fruits

YO Fruits reserves the right to terminate, suspend, or deactivate a customer account if the customer is involved in fraudulent or unlawful activities, or if their actions are harmful to any person or entity associated with YO Fruits, including employees, customer service representatives, or delivery personnel.

By using YO Fruits’ services, customers agree not to engage in illegal, offensive, abusive, obscene, or invasive behavior. This includes conduct that is discriminatory or disparaging based on race, gender, age, sexual orientation, disability, culture, or socioeconomic status. Any actions promoting enmity between groups with the intent to incite violence are also prohibited. YO Fruits will not be liable for account termination or suspension resulting from such actions by the customer.